Last updated: August 19, 2026

We want you to purchase with confidence and be satisfied with your order. This policy applies to products purchased directly from CIAO! Packaging.

Regularly Stocked Products

Regularly stocked products may be returned within 30 days after delivery if:

• The product is unused, unopened, and in resalable condition;

• The product is returned in its complete, undamaged original packaging; and

• You provide the order number or other proof of purchase.

Because our products are intended for food-service use, we cannot accept products that have been opened, used, contaminated, altered, or stored under conditions that may make them unsuitable for resale.

Return Authorization

All returns require prior approval and a Return Merchandise Authorization (“RMA”) number.

To request a return, contact Customer Service at (610) 295-1838 within the applicable return period. Please have your order number, the products and quantities being returned, and the reason for the return available.

Products returned without prior authorization may be refused or returned to the customer, except where prohibited by applicable law. Approval of a return request does not guarantee a refund if the returned products do not satisfy this policy.

Custom and Special-Order Products

Custom, personalized, printed, modified, made-to-order, and special-order products are final sale and cannot be returned or exchanged when they were produced and delivered according to the customer’s approved specifications.

This restriction does not apply if the product is defective, damaged before delivery, materially different from what was ordered, or otherwise subject to a right or remedy that cannot be waived under applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact Customer Service as soon as reasonably possible.

We may request photographs, packaging information, lot numbers, shipping labels, or other reasonable documentation needed to evaluate the claim. Do not discard the product or its packaging until we have completed our review or instructed you to do so.

For an approved claim involving a damaged, defective, or incorrect product, CIAO! Packaging will provide an appropriate remedy, which may include replacement, exchange, refund, or another remedy required by applicable law. CIAO! Packaging will pay reasonable authorized return-shipping costs for these approved claims.

Return Shipping

CIAO! Packaging will provide a prepaid return label or reimburse reasonable authorized return-shipping costs when the return results from:

• A CIAO! Packaging shipping or fulfillment error;

• A product that arrived damaged or defective; or

• Another circumstance for which CIAO! Packaging agrees in writing to pay return freight.

For returns based on customer preference, ordering error, excess inventory, or another reason not caused by CIAO! Packaging, the customer is responsible for return shipping unless we agree otherwise in writing.

Customers are responsible for adequately packaging authorized returns. CIAO! Packaging is not responsible for return shipments that are lost or damaged because of inadequate packaging or a shipping method not authorized by us, except where applicable law provides otherwise.

Refunds

After receiving and inspecting an authorized return, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Unless applicable law requires otherwise:

• Refunds for damaged, defective, or incorrect products will include the product price and any applicable original shipping charges attributable to those products.

• For discretionary returns not caused by CIAO! Packaging, original shipping or handling charges are nonrefundable.

• No return-shipping deduction or restocking fee will be charged unless it was clearly disclosed and agreed to before the return.

We generally process approved refunds within 10 business days after receiving and inspecting the return. Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since we approved your refund, please contact Customer Service at (610) 295-1838.

Exchanges

Exchanges are subject to product availability. We may process an exchange as a return and a new order. Any price difference and applicable shipping charges will be disclosed before the replacement order is completed.

Order Cancellations and Shipping Delays

Contact Customer Service promptly if you wish to cancel an order. We cannot guarantee cancellation after an order has entered processing, production, or shipment.

If we cannot ship an order within the time stated at checkout—or within the period required by applicable law—we will provide any required delay notice and give the customer the option to agree to the delay or cancel the affected order for a full and prompt refund.

Non-Waivable Legal Rights

This policy does not limit any warranty, refund, cancellation, chargeback, or other consumer right that cannot be limited or waived under applicable federal, state, or local law. If any part of this policy conflicts with applicable law, the applicable law will control.