Privacy Policy

Effective Date: June 30, 2026

Welcome to CIAO!® Packaging (“CIAO!,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.ciaopackaging.com (the “Website”), purchase products, create an account, or otherwise interact with our services.

We are committed to protecting your privacy and complying with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

CIAO!® Packaging
Website: https://www.ciaopackaging.com

If you have questions regarding this Privacy Policy, please contact us through the contact information provided on our Website.

2. Information We Collect

We collect information that you voluntarily provide and information automatically collected through your use of our Website.

Personal Information

Depending on your interaction with our Website, we may collect:

  • Name
  • Company name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account username and password
  • Payment information (processed securely through our payment processor)
  • Order history
  • Customer service communications
  • Marketing preferences

Commercial Information

We may collect:

  • Products viewed
  • Products purchased
  • Cart activity
  • Quotes requested
  • Returns
  • Purchase history

Device & Technical Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on pages
  • Clickstream information
  • Session identifiers
  • Geographic region (approximate)
  • Language preferences

3. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, personalize your experience, analyze Website performance, and support marketing activities.

Cookies may include:

  • Essential cookies
  • Shopping cart cookies
  • Login/session cookies
  • Preference cookies
  • Performance cookies
  • Analytics cookies
  • Advertising cookies

You may disable cookies within your browser settings; however, certain Website features may no longer function properly.

4. Google Services

Our Website integrates with Google services, which may include:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Google Search Console
  • Google Merchant Center
  • Google Maps
  • Google reCAPTCHA
  • Enhanced Conversions (where applicable)
  • Google Customer Reviews (where applicable)

These services may collect information regarding your interactions with our Website.

For additional information:

https://policies.google.com/privacy

You may opt out of Google Analytics by visiting:

https://tools.google.com/dlpage/gaoptout

5. How We Use Information

We use collected information to:

  • Process orders
  • Fulfill shipments
  • Provide customer service
  • Manage customer accounts
  • Process payments
  • Prevent fraud
  • Improve our products
  • Improve Website functionality
  • Personalize Website experiences
  • Analyze Website traffic
  • Deliver advertising
  • Send marketing communications
  • Respond to inquiries
  • Comply with legal obligations

6. Payment Processing

Payments are processed by secure third-party payment processors.

CIAO!® Packaging does not store complete credit card numbers on our servers.

Payment processors maintain their own privacy policies governing payment transactions.

7. Email Marketing

If you subscribe to our mailing list, we may send:

  • Promotions
  • Product announcements
  • Industry news
  • Educational content
  • New product releases

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

8. Sharing of Information

We do not sell your personal information for monetary compensation.

We may share information with trusted service providers necessary to operate our business, including:

  • Shipping providers
  • Payment processors
  • Website hosting providers
  • Cloud service providers
  • Marketing providers
  • Analytics providers
  • Email service providers
  • Customer service platforms
  • Fraud prevention providers

These providers may only use your information as necessary to provide services on our behalf.

9. Business Transfers

Should CIAO!® Packaging merge, sell assets, reorganize, or be acquired, customer information may be transferred as part of the transaction.

10. Legal Compliance

We may disclose information when required to:

  • Comply with law
  • Respond to subpoenas
  • Cooperate with law enforcement
  • Protect our legal rights
  • Prevent fraud
  • Protect customers
  • Protect Website security

11. Data Retention

We retain information only as long as reasonably necessary to:

  • Complete transactions
  • Maintain business records
  • Meet tax obligations
  • Resolve disputes
  • Enforce agreements
  • Comply with applicable law

12. Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no Internet transmission or electronic storage system can be guaranteed to be 100% secure.

13. Children’s Privacy

Our Website is intended for businesses and adults.

We do not knowingly collect personal information from children under 13.

If we become aware such information has been collected, we will promptly delete it.

14. Your Privacy Rights

Depending upon your state of residence, you may have rights including:

  • Right to Know
  • Right to Access
  • Right to Correct
  • Right to Delete
  • Right to Data Portability
  • Right to Opt Out of Targeted Advertising
  • Right to Opt Out of Certain Profiling
  • Right to Appeal Certain Privacy Decisions
  • Right to Limit Use of Sensitive Personal Information (where applicable)
  • Right to Non-Discrimination

To exercise your rights, contact us using the contact information on our Website.

We may request information necessary to verify your identity before processing requests.

15. California Privacy Notice (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Information Collected

During the preceding 12 months we may have collected:

  • Identifiers
  • Commercial information
  • Internet activity
  • Geolocation (approximate)
  • Device information
  • Customer records
  • Communications
  • Professional or employment information (where applicable)

Sources

Information is collected from:

  • Customers
  • Website visitors
  • Cookies
  • Analytics providers
  • Service providers

Purposes

Information is collected to:

  • Process orders
  • Operate the Website
  • Improve services
  • Provide support
  • Detect fraud
  • Marketing
  • Legal compliance

Sale or Sharing

CIAO!® Packaging does not sell personal information for monetary value.

We may share limited information with advertising partners through cookies and similar technologies for cross-context behavioral advertising, where permitted by law. California residents may opt out of this type of sharing through our cookie preferences or by contacting us.

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes requiring a right to limit under the CPRA.

16. Other State Privacy Laws

Residents of states with comprehensive privacy laws (including, where applicable, Virginia, Colorado, Connecticut, Utah, Iowa, Indiana, Montana, Tennessee, Texas, Oregon, Delaware, New Hampshire, New Jersey, Nebraska, Minnesota, Maryland, Kentucky, and Rhode Island) may have privacy rights similar to those described above, subject to the applicability thresholds and exemptions in their state’s law.

Residents may submit requests regarding access, correction, deletion, portability, or opt-out rights by contacting us through the Website.

17. Do Not Track

Some web browsers offer “Do Not Track” settings.

Because there is currently no universally accepted standard for responding to these signals, our Website does not currently respond to Do Not Track requests.

18. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We encourage users to review each site’s privacy policy.

19. International Users

Our Website is intended for users located in the United States.

If you access the Website from outside the U.S., your information may be transferred to and processed within the United States.

20. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective upon posting the updated policy on this page.

The “Last Updated” date will indicate the most recent revision.

21. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact information provided on www.ciaopackaging.com.

Notice Regarding Cookie Preferences

Where required by applicable law, visitors will be presented with a cookie consent or preference management tool allowing them to manage non-essential cookies and advertising technologies.